- From:
- Karl Otterstrom
- To:
- Betsy Wilkerson; Kitty Klitzke; Zack Zappone; Josh Kerns; Al French; Lisa Brown
- Cc:
- Megan Clark; Delana Combs
Good Evening,
I'm emailing you because you were included in Dr. Olsen's email from December 28 (see thread below) or his email from December 22 (see attached).
Prior to the December 28 email, Delana Combs, STA's Ombudsman and Accessibility Officer, was investigating an incident that occurred the weekend before (12/21) where an STA Transit Officer questioned him on what bus he was waiting for, mere moments after he
sat down at the Plaza to wait for his connection. The email below came in after she had already made contact with Dr. Olsen but before she had concluded the investigation. Given the concern he added below about our transit officers and laws prohibiting impersonating
law enforcement, she expanded her effort to include discussing his concern with STA legal counsel, Megan Clark.
The two conclusions of the investigation:
-
The incident on 12/21 was represented inadvisable questioning by the Transit Officer. With review from myself and STA Legal Counsel, protocols for Transit Officers have been put in place to make it crystal clear
that Officers are not to question a person's travel itinerary, travel purpose, route, or reason for remaining in the Plaza when no other violations or safety concern is present. Transit Officers may initiate limited inquiry if there is a reasonable concern
for a person's safety or well being, which is support oriented and not enforcement driven.
-
Megan Clark confirmed that the Transit Officer uniform is not in violation of state law. No changes to Transit Officers are necessary or recommended.
I left Dr. Olsen a voice message before the New Year and connected with him via telephone tonight. He appreciated the additional follow-up added to Delana's. We agreed to disagree concerning the Transit Officer uniform and his opinion concerning the prohibitions
spelled out (RCW 9A.60.045), but he expressed appreciation for the follow-up and my apology for the negative experience he had
on 12/21.
Dr. Olsen is a longtime regular rider and expressed his support for transit in general. I expressed my appreciation for his enthusiasm for the service.
Please let me know if you have any questions or concerns.
Karl Otterstrom
Chief Executive Officer
Office: (509) 325-6089
1230 W Boone Ave, Spokane WA 99201
spokanetransit.com
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